Errors and pending items

A pending item does not necessarily mean a sale was lost. It means Connector paused the process because there was not enough information to continue safely.

Product match pending

Choose the product by name or SKU and then select the correct combination, if there is one. A listing can point to only one catalog unit, even though that unit may be linked to other listings.

Status not configured

Open the integration settings and match the received status to the status used in your operation. Several external statuses may lead to the same Connector status.

Order waiting for information

The channel has not provided some required information yet. Use the check again action. Connector keeps the order saved while it waits.

Confirmation required in the central system

This appears when the central system may have created the order but did not return a complete confirmation. Check the central system and link the existing order if it is there. Send it again only after confirming that the order was not created.

Still need help?

Open a ticket in AGTI's support portal. Include the reference shown on the screen and explain what you expected to happen.