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PrestaShop integration

To see how the central store fits your business, visit the PrestaShop integration page. This guide covers connection and daily operation.

When selected as the central system, PrestaShop holds the reference catalog and inventory and receives orders from sales channels.

Installing the module​

The module tells Connector when products, inventory, and orders change in the store.

  1. Download the official ZIP module.
  2. In PrestaShop, open Modules > Module Manager and upload the ZIP file without extracting it.
  3. Open the module settings and click Enable access and generate key. This step only creates the API access key; it does not register or link the store in Connector yet.
  4. Copy the displayed key. For security, it is shown only at this time. If the page says that a key already exists and you no longer have it, generate a new one.
  5. Create the PrestaShop connection in Connector, enter the store address, and paste the key into Webservice key.
  6. After Connector validates access, choose the store's role.
  7. On the connection page, in Catalog and orders, click Link module. Only then will Connector display the Notification address and Signing key. Copy both values into the module settings in PrestaShop and click Save link.

The download also remains available on the PrestaShop connection page.

If you need to replace the key​

In the module settings, select the confirmation box and click Generate new key. The previous key is disabled only after the new one is ready. Then update the Connector connection with the new key.

The module grants only the access required for the current store's catalog, inventory, and orders. Do not share this key by email, support ticket, or message.

What Connector reads​

  • products and combinations;
  • available SKUs and barcodes;
  • images and catalog information;
  • prices;
  • confirmed inventory;
  • orders and changes needed to keep information aligned.

What Connector sends​

  • orders received from sales channels;
  • available customer and delivery details;
  • the items, quantities, and values from the sale;
  • the matching status, according to the connection settings.

How inventory stays updated​

After PrestaShop saves an order, Connector checks the available quantity again. This updated quantity is then sent to the sales channels.

Connector does not guess inventory or make adjustments on its own.

When “Confirmation required” appears​

Sometimes the order reaches PrestaShop, but the response does not confirm that it was saved. Connector does not send the order again, because this could create two identical sales.

You will see “Confirmation required.” Open PrestaShop and look for the indicated order:

  • if the order is there, tell Connector which order you found;
  • if it is not there, confirm that it is missing to allow another attempt.

This prevents a new sale from being created before the previous attempt is checked.

Explore the Shopee integration.

Video tutorials​

Watch the complete setup with Connector and your store. Videos are in Portuguese.

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