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TikTok Shop integration

Connector is preparing an assisted pilot for Brazilian shops. See the integration scope and contact [email protected] to check whether the app is available for your shop.

TikTok Shop is a sales channel in this first phase. Your central store or system remains the source for catalog, price, and inventory. Connector links existing listings to central products or variants, updates price and inventory for linked SKUs, and imports orders and their statuses.

Before connecting​

  • Have an active Brazilian TikTok Shop with existing listings and permission from the account owner to authorize Connector.
  • Set up an operation and a central system in Connector. Each SKU you link must exist in the central catalog.
  • Review your price and inventory rules. This phase does not create new TikTok Shop listings.
  • Confirm app availability with AGTI. The development app and test shop cannot access your commercial shop.

Authorize the shop​

  1. In Connector, open Connections and choose New connection.
  2. Enter a name for the shop and select TikTok Shop.
  3. Select Authorize and add. The account owner signs in and grants access through the official TikTok Shop flow.
  4. When you return to Connector, open the connection and select Verify access.

Connector never asks for the TikTok Shop password. Use Reauthorize if access expires or is revoked.

  1. Open the TikTok Shop connection and select Review listings.
  2. Match each imported listing SKU to the corresponding central product or variant. Use Resolve associations for pending matches.
  3. Resolve ambiguous matches manually before sending changes.
  4. Select Synchronize now and review the result and pending items.

Only linked SKUs receive price and inventory changes. A listing with multiple warehouses needs a distribution rule before its inventory can be updated. Connector does not send zero inventory to TikTok Shop in this phase; handle that case in Seller Center.

Orders and fulfillment​

Connector reconciles orders and statuses from the authorized shop without creating duplicates. An On Hold order remains on hold and does not proceed to operational actions until the status changes.

Invoicing and shipping remain in Seller Center. Connector does not issue invoices, purchase labels, dispatch orders, or create new TikTok Shop listings in this phase. Use Orders in Connector to follow sales and pending items, and Seller Center for fulfillment.

For access, association, inventory, or order issues, open a support ticket with the connection and order or listing identifiers. Do not send passwords or tokens.

Withdraw permission to use shop data​

Disconnecting the shop stops new synchronization but does not close your Connector account. To expressly withdraw permission for Connector to use data from this TikTok shop, contact [email protected] and identify the shop. After verifying your request, we block use and display of its orders, revoke access, and delete orders and webhook events for that connection. We retain only the minimum records needed to settle billing or meet a documented legal obligation. Your other sales channels remain available.

If you request closure of your Connector account, you may request an export of TikTok orders for up to 30 days after closure is confirmed. An express withdrawal of data-use permission takes precedence over that window for the affected shop.

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