Orders

Orders from connected channels first arrive in Connector. This makes it possible to save the sale, check its items, and follow delivery to the central system.

The path of an order

1. the channel reports a sale;
2. Connector saves the order without duplicating it;
3. each item is linked to the correct catalog unit;
4. the required information is checked;
5. the order is sent only to the central system;
6. the result and the reference created in the central system are available for review.

Orders created in the central system are not sent to marketplaces as new sales.

What can hold an order

The order remains in Connector when an item is not linked, a required setting is missing, or necessary information could not be obtained safely. The order page explains the reason and the next available action.

Purchases with shared delivery

One Mercado Livre purchase may create more than one order with the same delivery. When sent to PrestaShop, the orders remain separate and share the purchase reference. Shipping must not be charged again on every order.

Status history

The order page shows its status history. Technical events are kept out of this view and are available only for administrative troubleshooting.