Frequently asked questions

Can WooCommerce be the central system?

Yes. It supplies the reference products and stock and receives orders from the operation's other channels.

Can I connect two WooCommerce stores?

Yes. Set one as the central store and the other as a secondary store. The first supplies products; the second receives products and stock and sends its orders to Connector.

Do I need a plugin?

If WooCommerce is the central store and will receive orders with tax, install the Connector plugin to preserve the order's total tax and total amount. Secondary stores and central stores receiving only orders without tax do not need it.

What about products without inventory management?

In Settings, turn off Track inventory from the central store and choose the quantity each secondary store or channel receives while the product is active and available for sale. An unavailable product or a connection without a quantity receives zero. If this setting stays on, a product without a quantity in the central store also has zero stock.

Does Connector change my prices?

No. Source prices are preserved under the store integration policy.

Can a failed request duplicate an order?

If Connector cannot confirm an order was created, first check whether it already exists in the central store. Connector will not try again automatically while the result is unclear. Receiving the same notification again should not create another order.